IStream has strategic partnerships with leading technology service providers and vendors to supply customers with the most effective, innovative solutions. IStream’s relationships with small and large businesses diversify service offerings and increase knowledge bases to meet all customer needs.
SuccessKPI brings advanced reporting and full customer & citizen journey visibility to enterprise and federal contact centers. iStream's partnership with SuccessKPI’s all-in-one insight and action platform allows for easy delivery of effective, innovative solutions for the contact center. Solutions include a BI and reporting platform, speech & text analytics, quality management, WFM and real time agent assist. Application of the SuccessKPI solutions by iStream ensure mission critical operational outcomes for our customers.